/* ==========================================
   SIA Public Ticket - Main Stylesheet
   Mobile-First Responsive Design
   ========================================== */

/* ==========================================
   BASE STYLES - Mobile First (< 576px)
   ========================================== */

/* General Styles */
body {
    font-family: var(--font-family-base);
    font-size: var(--font-size-sm);
    line-height: var(--line-height-normal);
}

/* Main Layout */
.main-wrapper {
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

.main-content-wrapper {
    display: flex;
    flex-direction: column;
    gap: 0;
}

.container-fluid {
    flex: 1;
    padding-left: var(--space-3);
    padding-right: var(--space-3);
    padding-bottom: var(--space-4);
}

/* ==========================================
   TICKET HEADER
   ========================================== */

.ticket-header {
    background-color: var(--color-neutral-50);
    border-bottom: var(--border-width-1) solid var(--color-neutral-200);
    box-shadow: var(--shadow-xs);
}

.ticket-title-wrapper {
    margin-top: var(--space-4);
    padding-bottom: var(--space-3);
    position: relative;
}

.ticket-title-border {
    display: block;
    height: var(--border-width-1);
    background-color: var(--color-neutral-200);
    margin-top: var(--space-3);
}

.ticket-icon {
    width: 32px;
    height: 32px;
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-right: var(--space-2);
}

.ticket-icon i {
    font-size: var(--font-size-lg);
    color: var(--color-neutral-400);
}

.ticket-header-info {
    display: flex;
    flex-direction: column;
}

.ticket-header-info h1 {
    color: var(--color-neutral-700);
    font-family: var(--font-family-display);
    font-size: var(--font-size-xl);
    font-style: normal;
    font-weight: var(--font-weight-semibold);
    line-height: var(--line-height-tight);
    margin: 0;
}

.ticket-title {
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
    line-height: var(--line-height-tight);
}

.ticket-id-small {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    font-weight: var(--font-weight-normal);
}

.ticket-state-pill {
    padding: var(--space-1-5) var(--space-3);
    border-radius: var(--radius-2xl);
    border: var(--border-width-2) solid;
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-medium);
    background-color: var(--color-neutral-50);
    transition: var(--transition-base);
    display: inline-block;
}

/* State Colors */
.ticket-state-pill.state-open {
    border-color: var(--color-danger-600);
    color: var(--color-danger-700);
}

.ticket-state-pill.state-in-progress {
    border-color: var(--color-primary-600);
    color: var(--color-primary-700);
}

.ticket-state-pill.state-closed {
    border-color: var(--color-success-600);
    color: var(--color-success-700);
}

/* ==========================================
   CARDS - General Styles
   ========================================== */

.card {
    border: none;
    box-shadow: var(--card-shadow);
    margin-bottom: var(--space-3);
    border-radius: var(--card-border-radius);
    transition: var(--transition-base);
}

.card:hover {
    box-shadow: var(--card-shadow-hover);
}

.card-header {
    background-color: var(--color-neutral-100);
    border-bottom: var(--border-width-2) solid var(--color-neutral-200);
    font-weight: var(--font-weight-semibold);
    padding: var(--space-3);
}

.card-body {
    padding: var(--space-3);
}

/* ==========================================
   TICKET DATA CARD
   ========================================== */

.ticket-data-card {
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    margin-bottom: var(--space-4);
    box-shadow: var(--shadow-sm);
}

.ticket-data-header {
    display: flex;
    flex-direction: column;
    gap: var(--space-2);
    padding: var(--space-3) var(--space-4);
    border-bottom: var(--border-width-1) solid var(--color-neutral-200);
}

.ticket-data-title {
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
}

.btn-view-activity {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--space-2-5) var(--space-4);
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-300);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-medium);
    color: var(--color-neutral-600);
    cursor: pointer;
    transition: var(--transition-base);
    min-height: 44px;
    width: 100%;
}

.btn-view-activity:hover {
    background-color: var(--color-neutral-100);
    border-color: var(--color-neutral-400);
}

.ticket-data-body {
    padding: var(--space-3);
}

/* ==========================================
   TICKET INFO GRID
   ========================================== */

.ticket-info-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: var(--space-3);
    margin-bottom: var(--space-4);
}

.ticket-info-item {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.ticket-info-label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    font-weight: var(--font-weight-normal);
}

.ticket-info-value {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    font-weight: var(--font-weight-semibold);
}

/* ==========================================
   TICKET DROPDOWN
   ========================================== */

.ticket-dropdown {
    margin-bottom: var(--space-3);
}

.ticket-dropdown-button {
    width: 100%;
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--space-3);
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-300);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    cursor: pointer;
    transition: var(--transition-base);
    min-height: 44px;
}

.ticket-dropdown-button:hover {
    background-color: var(--color-neutral-100);
    border-color: var(--color-neutral-400);
}

.ticket-dropdown-content {
    margin-top: var(--space-2);
    padding: var(--space-3);
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-md);
    animation: slideDown var(--transition-base);
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.dropdown-info-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: var(--space-3);
}

.dropdown-info-item {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.dropdown-info-label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    font-weight: var(--font-weight-medium);
    text-transform: uppercase;
}

.dropdown-info-value {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    font-weight: var(--font-weight-semibold);
}

/* ==========================================
   PRIORITY SECTION
   ========================================== */

.priority-section {
    margin-bottom: var(--space-4);
    padding: var(--space-3);
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-md);
}

.priority-header {
    display: flex;
    flex-direction: column;
    gap: var(--space-2);
    margin-bottom: var(--space-3);
}

.priority-label {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    font-weight: var(--font-weight-semibold);
}

.priority-value {
    font-size: var(--font-size-sm);
    color: var(--color-warning-700);
    font-weight: var(--font-weight-semibold);
}

/* Dynamic priority label colors */
.priority-value.low {
    color: var(--color-success-700);
}

.priority-value.medium {
    color: var(--color-warning-700);
}

.priority-value.high,
.priority-value.urgent {
    color: var(--color-danger-700);
}

.priority-numeric-value {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-500);
    font-weight: var(--font-weight-medium);
    padding: var(--space-1) var(--space-2);
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-base);
    display: inline-block;
}

.priority-slider-container {
    position: relative;
}

.priority-slider {
    width: 100%;
    height: 8px;
    border-radius: var(--radius-full);
    outline: none;
    -webkit-appearance: none;
    appearance: none;
    cursor: not-allowed;
    opacity: 0.8;
}

.priority-slider.low{
    background: linear-gradient(to right,
    var(--color-success-600) 0%,
    var(--color-success-200) 100%);
}

.priority-slider.medium{
    background: linear-gradient(to right,
    var(--color-warning-600) 0%,
    var(--color-warning-200) 100%);
}

.priority-slider.high{
    background: linear-gradient(to right,
    var(--color-danger-600) 0%,
    var(--color-danger-200) 100%);
}

.priority-slider::-webkit-slider-thumb {
    -webkit-appearance: none;
    appearance: none;
    width: 20px;
    height: 20px;
    border-radius: var(--radius-full);
    background: var(--color-neutral-300);
    border: 5px solid var(--color-neutral-50);
    cursor: not-allowed;
    box-shadow: 0px 0px 20px rgba(19, 56, 76, 0.2);
}

.priority-slider::-moz-range-thumb {
    width: 20px;
    height: 20px;
    border-radius: var(--radius-full);
    background: var(--color-neutral-300);
    border: 5px solid var(--color-neutral-50);
    cursor: not-allowed;
    box-shadow: 0px 0px 20px rgba(19, 56, 76, 0.2);
}

/* Dynamic priority slider thumb colors */
.priority-slider.low::-webkit-slider-thumb {
    background: var(--color-success-600);
}

.priority-slider.low::-moz-range-thumb {
    background: var(--color-success-600);
}

.priority-slider.medium::-webkit-slider-thumb {
    background: var(--color-warning-600);
}

.priority-slider.medium::-moz-range-thumb {
    background: var(--color-warning-600);
}

.priority-slider.high::-webkit-slider-thumb {
    background: var(--color-danger-600);
}

.priority-slider.high::-moz-range-thumb {
    background: var(--color-danger-600);
}

.priority-markers {
    display: flex;
    justify-content: space-between;
    margin-top: var(--space-1);
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
}

/* ==========================================
   TICKET SUMMARY SECTION
   ========================================== */

.ticket-summary-section {
    display: flex;
    flex-direction: column;
    gap: var(--space-2);
}

.ticket-summary-label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    font-weight: var(--font-weight-normal);
}

.ticket-summary-text {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    line-height: var(--line-height-relaxed);
    margin: 0;
}

/* ==========================================
   ASSIGNMENT AND CLASSIFICATION CARDS
   ========================================== */

.assignment-classification-card {
    display: flex;
    flex-direction: column;
    gap: var(--space-3);
    margin-bottom: var(--space-4);
}

.assignment-card,
.classification-card {
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    height: 100%;
}

.assignment-header,
.classification-header {
    display: flex;
    align-items: center;
    padding: var(--space-3);
    border-bottom: var(--border-width-1) solid var(--color-neutral-200);
}

.assignment-title,
.classification-title {
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
}

.assignment-body,
.classification-body {
    padding: var(--space-3);
    display: flex;
    flex-direction: column;
    gap: var(--space-3);
}

.assignment-item,
.classification-item {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.assignment-label,
.classification-label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    font-weight: var(--font-weight-normal);
}

.assignment-value,
.classification-value {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    font-weight: var(--font-weight-semibold);
}

/* ==========================================
   POPUPS - Commoner and Community
   ========================================== */

.commoner-card-wrapper,
.community-card-wrapper {
    position: relative;
}

.commoner-popup,
.community-popup {
    position: absolute;
    top: calc(100% + var(--space-2));
    left: 0;
    right: 0;
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-2xl);
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all var(--transition-base);
    padding: var(--space-3);
}

.commoner-popup.show,
.community-popup.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

/* ==========================================
   STATE BADGES
   ========================================== */

.badge-state {
    font-size: var(--font-size-sm);
    padding: var(--space-1-5) var(--space-3);
    font-weight: var(--font-weight-semibold);
}

/* ==========================================
   COMMUNICATIONS CARD
   ========================================== */

.communications-card {
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    margin-bottom: var(--space-3);
}

.communications-header {
    display: flex;
    flex-direction: column;
    gap: var(--space-2);
    padding: var(--space-3);
    border-bottom: var(--border-width-1) solid var(--color-neutral-200);
}

.communications-title {
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
}

.btn-supplier {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--space-2-5) var(--space-3);
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-300);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-medium);
    color: var(--color-neutral-700);
    cursor: pointer;
    transition: var(--transition-base);
    min-height: 44px;
    width: 100%;
}

.btn-supplier:hover {
    background-color: var(--color-neutral-100);
    border-color: var(--color-neutral-400);
}

.communications-body {
    padding: var(--space-3);
}

/* ==========================================
   COMMUNICATIONS TIMELINE
   ========================================== */

.timeline-item {
    display: flex;
    align-items: flex-start;
    padding: var(--space-2);
    margin-bottom: var(--space-2);
    border-radius: var(--radius-md);
}

.timeline-avatar {
    width: 36px;
    height: 36px;
    border-radius: var(--radius-full);
    background-color: var(--color-neutral-200);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--space-2);
    margin-right: var(--space-2);
    flex-shrink: 0;
}

.timeline-connector{
    position: relative;
    left: -5px;
    top: 20px;
    width: 20px;
    border: 1px solid var(--color-neutral-200);
}

.timeline-info {
    flex: 1;
    display: flex;
    flex-direction: row;
    justify-content: space-between;
    align-items: center;
    gap: var(--space-4);
    padding: var(--space-2);
    border: 1px solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
}

.timeline-header {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.timeline-title {
    align-items: center;
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
}

.timeline-badges {
    display: flex;
    gap: var(--space-1-5);
    align-items: center;
    flex-wrap: wrap;
}

.timeline-badge {
    padding: var(--space-0-5) var(--space-2);
    border: 1px solid var(--color-neutral-400);
    border-radius: var(--radius-full);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-medium);
    display: flex;
    align-items: center;
    gap: var(--space-1);
}

.timeline-badge-dot {
    width: 6px;
    height: 6px;
    border-radius: var(--radius-full);
    background-color: currentColor;
}

.timeline-badge-dot.neutro {
    background-color: var(--color-neutral-600);
    color: var(--color-neutral-700);
}

.timeline-badge-dot.positivo {
    background-color: var(--color-success-600);
    color: var(--color-success-700);
}
.timeline-badge-dot.negativo {
    background-color: var(--color-danger-600);
    color: var(--color-danger-700);
}

.timeline-badge-label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-500);
    text-transform: capitalize;
}

.timeline-date {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    white-space: nowrap;
}

.timeline-chevron {
    margin-left: var(--space-2);
    color: var(--color-neutral-400);
    font-size: var(--font-size-sm);
}

/* ==========================================
   COMMENTS CARD
   ========================================== */

.comments-card {
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    margin-bottom: var(--space-3);
}

.comments-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--space-3);
    border-bottom: var(--border-width-1) solid var(--color-neutral-200);
}

.comments-title {
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
}

.comments-body {
    padding: var(--space-3);
}

/* ==========================================
   COMMENTS
   ========================================== */

.comment-item {
    display: flex;
    align-items: flex-start;
    padding: var(--space-2);
    margin-bottom: var(--space-2);
    border-radius: var(--radius-md);
    transition: var(--transition-base);
}

.comment-item:hover {
    background-color: var(--color-neutral-100);
}

.comment-badge {
    min-width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    background-color: var(--color-primary-500);
    color: var(--color-neutral-50);
    border-radius: var(--radius-md);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-semibold);
    margin-right: var(--space-2);
    flex-shrink: 0;
}

.comment-info {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.comment-header {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.comment-sender {
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
    font-size: var(--font-size-sm);
}

.comment-type {
    padding: var(--space-0-5) var(--space-2);
    background-color: var(--color-neutral-200);
    color: var(--color-neutral-600);
    border-radius: var(--radius-full);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-medium);
    display: inline-block;
    align-self: flex-start;
}

.comment-content {
    color: var(--color-neutral-600);
    font-size: var(--font-size-xs);
    line-height: var(--line-height-relaxed);
    margin: 0;
}

/* ==========================================
   EMAIL CONTENT
   ========================================== */

.email-body {
    max-height: 250px;
    overflow-y: auto;
    background-color: var(--color-neutral-100);
    padding: var(--space-2);
    border-radius: var(--radius-base);
    margin-top: var(--space-2);
    line-height: var(--line-height-relaxed);
    font-size: var(--font-size-xs);
}

/* ==========================================
   CALL DETAILS
   ========================================== */

.call-details {
    display: grid;
    grid-template-columns: 1fr;
    gap: var(--space-2);
    margin-top: var(--space-2);
}

.call-detail-item {
    padding: var(--space-2);
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-base);
    transition: var(--transition-base);
}

.call-detail-item:hover {
    background-color: var(--color-neutral-200);
}

.call-detail-label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    text-transform: uppercase;
    font-weight: var(--font-weight-medium);
    letter-spacing: var(--letter-spacing-wide);
}

.call-detail-value {
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
    font-size: var(--font-size-sm);
    margin-top: var(--space-0-5);
}

/* ==========================================
   COMMUNICATION POPUP MODAL
   ========================================== */

.communication-popup {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%) scale(0.95);
    width: 95%;
    max-width: 600px;
    max-height: 90vh;
    overflow-y: auto;
    background-color: var(--color-neutral-50);
    border: var(--border-width-1) solid var(--color-neutral-200);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-2xl);
    z-index: 1100;
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-base);
    padding: 0;
}

.communication-popup.show {
    opacity: 1;
    visibility: visible;
    transform: translate(-50%, -50%) scale(1);
}

.communication-popup-header {
    padding: var(--space-3);
    border-bottom: var(--border-width-1) solid var(--color-neutral-200);
    background-color: var(--color-neutral-100);
    position: sticky;
    top: 0;
    z-index: 10;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.communication-popup-header h6 {
    margin: 0;
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
}

.btn-close-popup {
    background: none;
    border: none;
    color: var(--color-neutral-500);
    font-size: var(--font-size-xl);
    cursor: pointer;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-base);
    transition: var(--transition-base);
}

.btn-close-popup:hover {
    background-color: var(--color-neutral-200);
    color: var(--color-neutral-700);
}

.communication-popup-body {
    padding: var(--space-3);
}

.section-title {
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    color: var(--color-neutral-700);
    margin-bottom: var(--space-2);
}

/* ==========================================
   CALL INFO GRID
   ========================================== */

/* Contenedor principal - flex vertical */
.call-info-grid {
    display: flex;
    flex-direction: column;
    gap: var(--space-3);
    margin-bottom: var(--space-3);
}

/* Sección de datos - grid 2x2 en móvil, 2x2 en desktop */
.call-info-data {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    row-gap: var(--space-1-5);
    column-gap: var(--space-3);
}

/* Sección de audio - ancho completo */
.call-info-audio {
    width: 100%;
}

.call-info-item {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.call-info-item .label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    text-transform: uppercase;
    font-weight: var(--font-weight-medium);
    letter-spacing: var(--letter-spacing-wide);
}

.call-info-item .value {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    font-weight: var(--font-weight-semibold);
}

/* Grabación de audio */
.call-info-item.audio-recording {
    background-color: var(--color-neutral-100);
    padding: var(--space-2);
    border-radius: var(--radius-md);
}

.call-info-item.audio-recording .label {
    margin-bottom: var(--space-1);
}

.call-info-item.audio-recording .audio-player-wrapper {
    display: flex;
    align-items: center;
    gap: var(--space-2);
}

.call-info-item.audio-recording .audio-player {
    width: 100%;
    max-width: 100%;
}

/* ==========================================
   AUDIO PLAYER SECTION
   ========================================== */

.audio-player-section {
    margin: var(--space-3) 0;
    padding: var(--space-3);
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-md);
}

.audio-player-wrapper {
    display: flex;
    align-items: center;
    gap: var(--space-2);
}

.audio-player {
    width: 100%;
    height: 40px;
    outline: none;
}

.audio-player::-webkit-media-controls-panel {
    background-color: var(--color-neutral-200);
}

/* ==========================================
   TRANSCRIPT SECTION
   ========================================== */

.transcript-section {
    margin: var(--space-3) 0;
}

.transcript-content {
    padding: var(--space-2);
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-md);
    max-height: 300px;
    overflow-y: auto;
    font-size: var(--font-size-xs);
    line-height: var(--line-height-relaxed);
}

.transcript-content .d-flex {
    gap: var(--space-1);
}

.transcript-content .card {
    border: none;
    box-shadow: var(--shadow-xs);
}

.transcript-content .text-bg-secondary {
    background-color: #6c757d !important;
    color: white !important;
}

.transcript-content .text-bg-light {
    background-color: #f8f9fa !important;
    color: #212529 !important;
}

/* ==========================================
   SENTIMENT SECTION
   ========================================== */

.sentiment-section {
    margin: var(--space-3) 0;
}

.sentiment-badge {
    display: inline-block;
    padding: var(--space-1-5) var(--space-3);
    border-radius: var(--radius-full);
    font-weight: var(--font-weight-semibold);
    font-size: var(--font-size-xs);
    margin-bottom: var(--space-2);
}

.sentiment-badge.badge-positive {
    background-color: var(--color-success-100);
    color: var(--color-success-700);
}

.sentiment-badge.badge-negative {
    background-color: var(--color-danger-100);
    color: var(--color-danger-700);
}

.sentiment-badge.badge-neutral {
    background-color: var(--color-neutral-200);
    color: var(--color-neutral-700);
}

.sentiment-analysis {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-600);
    line-height: var(--line-height-relaxed);
}

/* ==========================================
   EMAIL BODY CONTENT
   ========================================== */

.email-body-content {
    padding: var(--space-2);
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-md);
    max-height: 400px;
    overflow-y: auto;
    font-size: var(--font-size-xs);
    line-height: var(--line-height-relaxed);
}

.email-info-item {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
}

.email-info-item .label {
    font-size: var(--font-size-xs);
    color: var(--color-neutral-400);
    text-transform: uppercase;
    font-weight: var(--font-weight-medium);
}

.email-info-item .value {
    font-size: var(--font-size-sm);
    color: var(--color-neutral-700);
    font-weight: var(--font-weight-normal);
}

/* ==========================================
   WHATSAPP MESSAGE CONTENT
   ========================================== */

.whatsapp-message-content {
    padding: var(--space-3);
    background-color: var(--color-success-100);
    border-radius: var(--radius-md);
    max-height: 300px;
    overflow-y: auto;
    font-size: var(--font-size-sm);
    line-height: var(--line-height-relaxed);
    border: 1px solid #d1f4ba;
}

/* ==========================================
   SMS MESSAGE CONTENT
   ========================================== */

.sms-message-content {
    padding: var(--space-3);
    background-color: var(--color-neutral-100);
    border-radius: var(--radius-md);
    max-height: 300px;
    overflow-y: auto;
    font-size: var(--font-size-sm);
    line-height: var(--line-height-relaxed);
    border: 1px solid var(--color-neutral-300);
}

/* ==========================================
   OPERATIONS SECTION
   ========================================== */

.operations-section {
    margin: var(--space-3) 0;
}

.operations-list {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-2);
}

.operation-badge {
    padding: var(--space-1) var(--space-2-5);
    background-color: var(--color-primary-100);
    color: var(--color-primary-700);
    border-radius: var(--radius-full);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-medium);
}

/* ==========================================
   POPUP BACKDROP
   ========================================== */

.popup-backdrop {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: rgba(0, 0, 0, 0.5);
    z-index: 1099;
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-base);
}

.popup-backdrop.show {
    opacity: 1;
    visibility: visible;
}

/* ==========================================
   FOOTER
   ========================================== */

.footer-compact {
    margin-top: auto;
    border-top: var(--border-width-1) solid var(--color-neutral-200);
    padding-top: var(--space-3);
}

/* ==========================================
   LOADING & ERROR
   ========================================== */

#loading {
    background-color: var(--color-neutral-50);
}

.spinner-border {
    border-width: var(--border-width-4);
}

/* ==========================================
   RESPONSIVE - Small Devices (576px and up)
   ========================================== */

@media (min-width: 576px) {
    /* Typography */
    body {
        font-size: var(--font-size-base);
    }

    /* Layout */
    .container-fluid {
        padding-left: var(--space-4);
        padding-right: var(--space-4);
        padding-bottom: var(--space-6);
    }

    /* Ticket Header */
    .ticket-title-wrapper {
        margin-top: var(--space-5);
    }

    .ticket-icon {
        width: 40px;
        height: 40px;
    }

    .ticket-icon i {
        font-size: var(--font-size-xl);
    }

    .ticket-header-info h1 {
        font-size: var(--font-size-2xl);
    }

    .ticket-title {
        font-size: var(--font-size-lg);
    }

    .ticket-state-pill {
        padding: var(--space-2) var(--space-3-5);
        font-size: var(--font-size-sm);
    }

    /* Cards */
    .card-header,
    .card-body {
        padding: var(--space-4);
    }

    /* Ticket Info Grid */
    .ticket-info-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: var(--space-4);
    }

    /* Dropdown Info Grid */
    .dropdown-info-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    /* Priority Section */
    .priority-header {
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }

    /* Buttons */
    .btn-view-activity,
    .btn-supplier {
        width: auto;
    }

    .ticket-data-header,
    .communications-header {
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }

    /* Call Details */
    .call-details {
        grid-template-columns: repeat(2, 1fr);
    }

    /* Call Info Grid - mantener flex vertical */
    .call-info-grid {
        flex-direction: column;
    }

    /* Sección de datos - mantener 2x2 */
    .call-info-data {
        grid-template-columns: repeat(2, 1fr);
    }

    .call-info-item.audio-recording {
        padding: var(--space-3);
    }

    /* Comments */
    .comment-header {
        flex-direction: row;
        align-items: center;
    }

    .comment-content {
        font-size: var(--font-size-sm);
    }

    /* Timeline */
    .timeline-header {
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }

    .timeline-title {
        font-size: var(--font-size-base);
    }

    /* Email Body */
    .email-body {
        max-height: 300px;
        padding: var(--space-3);
        font-size: var(--font-size-sm);
    }

    /* Communication Popup */
    .communication-popup {
        max-width: 650px;
    }

    .communication-popup-header {
        padding: var(--space-4);
    }

    .communication-popup-header h6 {
        font-size: var(--font-size-lg);
    }

    .communication-popup-body {
        padding: var(--space-4);
    }

    .section-title {
        font-size: var(--font-size-base);
    }
}

/* ==========================================
   RESPONSIVE - Medium Devices (768px and up)
   ========================================== */

@media (min-width: 768px) {
    /* Layout */
    .container-fluid {
        padding-left: var(--space-6);
        padding-right: var(--space-6);
    }

    /* Ticket Header */
    .ticket-title-wrapper {
        margin-top: var(--space-6);
        padding-bottom: var(--space-4);
    }

    .ticket-icon {
        width: 44px;
        height: 44px;
    }

    .ticket-icon i {
        font-size: var(--font-size-2xl);
    }

    .ticket-header-info h1 {
        font-size: var(--font-size-3xl);
    }

    .ticket-title {
        font-size: var(--font-size-xl);
    }

    .ticket-id-small {
        font-size: var(--font-size-sm);
    }

    /* Cards */
    .card {
        margin-bottom: var(--space-4);
    }

    /* Ticket Data Card */
    .ticket-data-title,
    .communications-title,
    .comments-title,
    .assignment-title,
    .classification-title {
        font-size: var(--font-size-lg);
    }

    .ticket-data-body {
        padding: var(--space-4);
    }

    /* Ticket Info Grid */
    .ticket-info-grid {
        grid-template-columns: repeat(3, 1fr);
    }

    .ticket-info-label,
    .dropdown-info-label {
        font-size: var(--font-size-sm);
    }

    .ticket-info-value,
    .dropdown-info-value {
        font-size: var(--font-size-base);
    }

    /* Priority Section */
    .priority-section {
        padding: var(--space-4);
        margin-bottom: var(--space-5);
    }

    .priority-label,
    .priority-value {
        font-size: var(--font-size-base);
    }

    /* Ticket Summary */
    .ticket-summary-label {
        font-size: var(--font-size-sm);
    }

    .ticket-summary-text {
        font-size: var(--font-size-base);
    }

    /* Assignment & Classification Cards */
    .assignment-header,
    .classification-header {
        padding: var(--space-4);
    }

    .assignment-body,
    .classification-body {
        padding: var(--space-4);
        gap: var(--space-4);
    }

    /* Communications Body */
    .communications-body,
    .comments-body {
        padding: var(--space-4);
    }

    /* Timeline */
    .timeline-item {
        padding: var(--space-3);
    }

    .timeline-avatar {
        width: 40px;
        height: 40px;
        margin-right: var(--space-3);
    }

    .timeline-date {
        font-size: var(--font-size-sm);
    }

    /* Call Details */
    .call-details {
        grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    }

    /* Communication Popup */
    .communication-popup {
        max-width: 700px;
        max-height: 85vh;
    }

    /* Transcript */
    .transcript-content {
        max-height: 400px;
        padding: var(--space-3);
        font-size: var(--font-size-sm);
    }

    /* Sentiment */
    .sentiment-badge {
        padding: var(--space-2) var(--space-3);
        font-size: var(--font-size-sm);
    }

    .sentiment-analysis {
        font-size: var(--font-size-sm);
    }

    /* Operations */
    .operation-badge {
        padding: var(--space-1) var(--space-3);
    }

    /* Audio Player */
    .audio-player-section {
        margin: var(--space-4) 0;
        padding: var(--space-4);
    }
}

/* ==========================================
   RESPONSIVE - Large Devices (992px and up)
   ========================================== */

@media (min-width: 992px) {
    /* Layout */
    .main-content-wrapper {
        flex-direction: row;
        gap: var(--space-4);
        align-items: flex-start;
    }

    .main-content-wrapper > .container-fluid {
        flex: 1;
        max-width: 50%;
    }

    .container-fluid {
        padding-left: var(--space-8);
        padding-right: var(--space-8);
        padding-bottom: var(--space-8);
    }

    /* Ticket Header */
    .ticket-icon {
        width: 48px;
        height: 48px;
    }

    /* Cards */
    .card-header,
    .card-body {
        padding: var(--card-padding);
    }

    .card {
        margin-bottom: var(--space-6);
    }

    /* Ticket Data Card */
    .ticket-data-header {
        padding: var(--space-4) var(--space-5);
    }

    .ticket-data-body {
        padding: var(--space-5);
    }

    /* Ticket Info Grid */
    .ticket-info-grid {
        margin-bottom: var(--space-5);
    }

    /* Dropdown */
    .ticket-dropdown {
        margin-bottom: var(--space-4);
    }

    .ticket-dropdown-button {
        padding: var(--space-3) var(--space-4);
        font-size: var(--font-size-base);
    }

    .ticket-dropdown-content {
        padding: var(--space-4);
    }

    /* Priority Section */
    .priority-section {
        margin-bottom: var(--space-5);
        padding: var(--space-4);
    }

    /* Ticket Data Card - Fixed Height */
    .ticket-data-card {
        height: 500px;
        display: flex;
        flex-direction: column;
    }

    .ticket-data-card .ticket-data-body {
        flex: 1;
    }

    /* Assignment and Classification Card */
    .assignment-classification-card {
        display: grid;
        grid-template-columns: 1fr 1fr;
        gap: var(--space-4);
        height: 200px;
        margin-bottom: var(--space-4);
    }

    .assignment-card,
    .classification-card {
        display: flex;
        flex-direction: column;
        height: 100%;
    }

    .assignment-header,
    .classification-header {
        flex-shrink: 0;
    }

    .assignment-body,
    .classification-body {
        flex: 1;
        overflow-y: auto;
    }

    /* Communications & Comments Cards */
    .communications-card {
        height: 500px;
        display: flex;
        flex-direction: column;
        margin-bottom: var(--space-4);
    }

    .comments-card {
        height: 200px;
        display: flex;
        flex-direction: column;
        margin-bottom: var(--space-4);
    }

    .communications-header,
    .comments-header {
        padding: var(--space-4);
        flex-shrink: 0;
    }

    .communications-body,
    .comments-body {
        padding: var(--space-4);
        flex: 1;
        overflow-y: auto;
    }

    /* Commoner & Community Popups */
    .commoner-popup,
    .community-popup {
        padding: var(--space-4);
    }

    /* Communication Popup */
    .communication-popup {
        max-width: 800px;
    }

    /* Timeline Info - Row layout on desktop */
    .timeline-info {
        flex-direction: row;
        justify-content: space-between;
    }

    /* Comments */
    .comment-item {
        padding: var(--space-3);
    }
}

/* ==========================================
   RESPONSIVE - Extra Large Devices (1200px and up)
   ========================================== */

@media (min-width: 1200px) {
    /* Layout - More spacious */
    .container-fluid {
        padding-left: var(--space-10);
        padding-right: var(--space-10);
    }

    /* Ticket Info Grid - Can support 4 columns if needed */
    .ticket-info-grid {
        gap: var(--space-5);
    }

    /* Cards */
    .ticket-data-card,
    .communications-card,
    .comments-card {
        margin-bottom: var(--space-6);
    }

    /* Communication Popup */
    .communication-popup {
        max-width: 900px;
    }
}

/* ==========================================
   RESPONSIVE - XXL Devices (1400px and up)
   ========================================== */

@media (min-width: 1400px) {
    /* Layout - Maximum width for very large screens */
    .container-fluid {
        padding-left: var(--space-12);
        padding-right: var(--space-12);
    }

    /* Typography - Slightly larger on huge screens */
    .ticket-header-info h1 {
        font-size: var(--font-size-4xl);
    }

    /* Cards - More padding on huge screens */
    .ticket-data-header {
        padding: var(--space-5) var(--space-6);
    }

    .ticket-data-body {
        padding: var(--space-6);
    }

    /* Communication Popup - Max size */
    .communication-popup {
        max-width: 1000px;
    }
}